Refund policy
Danchrisons – Painting & Decorating Services
At Danchrisons, we are committed to providing high-quality, reliable and professional painting and decorating services. We take pride in our workmanship and aim to ensure that every customer is satisfied with the completed project.
This policy explains our cancellation, deposit, refund and complaints procedures.
1. Quotations and Bookings
- All quotations are based on the agreed scope of work, property condition, labour requirements and materials.
- Any additional work requested after a quotation has been accepted may incur additional charges, which will be agreed with the customer beforehand.
- A deposit may be required to secure a booking or purchase materials. The deposit amount and payment terms will be confirmed before the booking is accepted.
2. Customer Cancellations
We understand that circumstances can change.
- Customers should notify us as soon as possible if they wish to cancel or postpone a project.
- For cancellations made at least 7 days before the agreed start date, we will refund any advance payment, less any reasonable, evidenced costs that we are legally entitled to retain.
- For cancellations made less than 7 days before the start date, reasonable costs already incurred or losses directly resulting from the cancellation may be deducted, where permitted by law.
- Where materials have been purchased specifically for a project, any non-recoverable costs may be deducted where legally permitted.
- If work has already commenced, customers may be required to pay for work completed and reasonable costs incurred up to the cancellation date, subject to their statutory rights.
Cancellation charges will not automatically equal the full deposit or contract price and will not exceed reasonable losses or amounts legally recoverable.
3. Consumer Cancellation Rights
Where a contract is agreed online, over the telephone or away from our business premises, customers may have a legal right to cancel within 14 days under the Consumer Contracts Regulations 2013.
If a customer expressly requests that work begins during the cancellation period, they may be required to pay a proportionate amount for services supplied before cancellation, provided the relevant legal requirements have been met.
Any applicable statutory exceptions and rights will be respected. This policy does not remove or restrict those rights.
4. Materials and Special Orders
- Materials purchased for a project remain subject to the terms agreed with the customer.
- Specially ordered, mixed or non-returnable materials may result in recoverable costs where permitted by law.
- Where materials can be returned to the supplier for a refund, any refund or adjustment will take this into account.
- Customers will be informed of significant material costs before purchases are made.
5. Workmanship and Customer Satisfaction
Danchrisons aims to complete all painting and decorating work with reasonable care and skill.
If a customer has concerns about the quality of our work, we ask that they contact us as soon as possible, providing photographs and a description of the issue where appropriate.
We will review the concern and, where required, offer an appropriate remedy, which may include:
- Correcting defective workmanship at no additional cost.
- A reasonable price reduction where legally appropriate.
- A refund where required under applicable consumer law.
Normal wear and tear, damage caused by third parties and problems unrelated to our workmanship are not automatically covered by our remedial work arrangements.
6. Cancellations by Danchrisons
In the unlikely event that we need to cancel or postpone a project due to unforeseen circumstances, we will inform the customer as soon as reasonably possible.
Where appropriate, we will offer an alternative start date or a refund for services not supplied. Customers’ statutory rights remain unaffected.
7. Refund Processing
Approved refunds will normally be processed within 14 days of agreement, unless the law requires an earlier refund.
Refunds will generally be returned using the original payment method unless otherwise agreed.
8. Complaints and Contact
We value customer feedback and aim to resolve concerns fairly and promptly.
If you have any questions regarding a booking, cancellation, refund or the quality of our work, please contact Danchrisons through the contact details provided on our website.
Website: www.danchrisons.com
9. Statutory Rights
Nothing in this policy affects customers’ statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable UK legislation.